What We Do Best

Our Services

Comprehensive Support for Optimizing Your Warehouse Management Systems

At Sevenbridge Soft, we deliver WMS support services designed to ensure your Warehouse Management Systems (WMS) function seamlessly and efficiently. Our comprehensive support structure minimizes disruptions and maximizes productivity, supporting your operations from basic troubleshooting to complex issue resolution.

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Enhanced Support for WMS Advantage

We provide a multi-tiered support system tailored to your unique needs, whether it’s basic troubleshooting or advanced incident resolution. Our expert team is equipped to manage everything from logging and tracking to database optimization.

We Will Help You Every Step Of The Way

Let’s take the first step together and help you build your presence.
We are here every step of the way.

01

Innovation and Expertise

Industry-leading solutions backed by years of experience in AIDC and WMS systems.

02

Customer-Centric Approach

We understand your needs and customize our solutions to meet them.

03

Reliable Support

From Level 1 basic troubleshooting to advanced Level 3 incident resolution, we provide comprehensive service and support.

Our Services

End-to-End Support With a robust support structure

With its multi-tiered support system (L1, L2, L3), Sevenbridge Soft ensures that all technical issues are addressed quickly and thoroughly, reducing downtime.

Level 1 (L1)

Basic incident logging,
phone support, and initial troubleshooting.

Level 2 (L2)

Advanced issue resolution and weekly incident updates.

Level 3 (L3)

In-depth problem-solving for complex issues.

Our Services

Scope of Service

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Level 1 (L1)

We offer comprehensive incident management that focuses on basic incident logging, phone support, and initial troubleshooting. Our Level 1 support ensures that every issue is logged and tracked promptly, facilitating the efficient resolution of common problems.

Incident Logging & Tracking

Our phone-based incident logging and tracking ensure that all issues are promptly addressed.

Basic Troubleshooting

Our experienced support staff offers first-level advice and troubleshooting to effectively resolve common issues.

Incident Dispatching

Incidents are swiftly sent to the appropriate owner via email for follow-up action.

Incident Reporting

Obtain raw data reports to assist you in tracking issue status.

Level 2 (L2)

We specialize in advanced issue resolution to address complex challenges that extend beyond basic troubleshooting. Our Level 2 support team offers expert problem-solving, ensuring that issues escalated from first-level support are resolved quickly and effectively.

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Advanced Issue Resolution

Our team handles incidents escalated from Level 1, ensuring that more complex problems are resolved efficiently.

Weekly Reports & Follow-Up Calls

Informed with comprehensive incident reports and follow-up calls to track progress.

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Level 3 (L3)

We offer expert, in-depth problem-solving for even the most complex technical issues. Our Level 3 support team is committed to thoroughly analyzing and resolving critical problems that require advanced expertise.

In-Depth Problem Solving

For the most complex issues, our Level 3 support team conducts a thorough investigation to identify root causes and implement long-term solutions.

Database Management

We provide expert-level support for database troubleshooting, tuning, and query optimization, ensuring your WMS database operates at peak performance.

More than a vendor,
we are your partner ready to help you.

Ready to Optimize Your Warehouse Operations?

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Warehouse Management Consulting​

CONTACT
Phone : +66 (0)61 425 0990
Phone : +66 (0)61 425 0099

Email : info@wms-th.com


Email : info@wms-th.com